loading...
Loading...
Wouldn't you just love to know what ITIL is all about? You came to the right place to find out.
Bright box solutions created helpdesk premier and we have the answers you need for technical questions of all kinds so sit back relax and when this video is over you'll be able to tell me all about ITIL.
What is ITIL?
ITIL stands for Information Technology Infrastructure library staff and IT departments use ITIL to better serve their customers and users. But what is it?
By using the guidelines set out in the ITIL framework IT departments can develop best practices and improve the way different teams interact and manage the IT infrastructure within their business.
In doing so end users get a better level of service and the business saves money.
ITIL isn't just about the IT Service Desk or help desk, it encompasses all kinds of different areas from designing the infrastructure of an IT department right through to dealing with problems and improving the service.
Let's take a fundamental look at what ITIL covers by breaking it down.
ITIL Processes
First, we have the ITIL process. ITIL consists of five different processes or types of work that are carried out by an IT department.
- Their service strategy which consists of assessing the current situation and the customer needs and forming a strategy to align the IT department with the core business.
- Service design consists of planning and designing the services provided by IT that support the business.
- Service transition consists of assuring the smooth transition of new and revised services from a development phase into an operational phase. This includes among other elements change management.
- Service operation consists of managing operations to ensure that services are delivered within the agreed-upon service levels. This includes among other elements problem management incident management and access management.
Continual service improvement consists of the process of identifying opportunities to continually improve services and implementing those improvements with the goal of constantly providing better service to the business and customers.
ITIL Process Map
ITIL produces an ITIL Process Map that describes how all the processes fit together and is managed by the process owner.
ITIL Function
From there we'll move to the ITIL function which is a group of people responsible for carrying out a given task given to them in the ITIL process.
ITIL uses KPIs or Key Performance Indicators to measure the IT department's performance progress flag up bottlenecks and problems and also continually improve service. Remember that ITIL is a framework, it isn't a fixed rule book.
The idea of ITIL is that it's a structure different organizations can apply to their own individual circumstances. That makes ITIL very flexible scalable and versatile since almost any IT department can implement its principles.
loading...
0 Response to "What is ITIL: Processes Map Function"
Post a Comment